How It Works
Whether you're here for yourself or someone you care about, starting something new can be daunting.
That’s why we’ve made our process simple, consent-led, and full of choice, right from the beginning.
Here’s what to expect:
1. First Contact
You can click the 'Book My Check In' and choose a time
or
Just send us a message, WhatsApp, email, or the contact form.
You don’t need to know what to say. A simple "Hi, I'm interested" is enough.
We’ll respond within 24 hours and ask how you’d prefer to chat:
Phone?
WhatsApp?
Email?
Whatever feels easiest and safest for you.
2. The Side Quest Check-In (Free)
We’ll have a relaxed conversation to find out:
- What kind of support you’re looking for
- What games and platforms you enjoy
- Any past experiences that matter
- What makes you feel comfortable (or anxious)
- Whether gaming support feels like the right fit
This isn’t an assessment, just a friendly chat.
And if we think you’d benefit more from therapy, we’ll tell you gently and help you find the right person.
3. Payment & Session Options
We’ll explain our pricing clearly and simply:
| Option | Description | Price |
|---|---|---|
| Single Session | Book as you go | £30 |
| 4-Session Pack | Save 10% | £108 |
| 8-Session Pack | Save 15% | £204 |
- Pay upfront
- Pause anytime
- No long contracts
- Full flexibility
If you choose to go ahead, we’ll send a short onboarding form (nothing scary!) and ask for emergency contact info.
4. Optional Tech Setup Session
Some people like to do a quick test run before the first full session.
We’ll check:
- Mic and sound
- Internet connection
- Game access
Whether you’d like to chat lots… or keep it low-key
Totally optional. Totally up to you.
5. Welcome Email
Once you're set up, we’ll send a friendly pack with:
- What to expect in sessions
- An intro to your support worker
- E-safety tips
- Your working agreement
- Privacy info and safeguarding contact details
Everything is clear, kind, and made for real humans, not legal robots.
6. Your First Full Session
You log on, play a game, and get to know your support worker.
You decide:
- How much you talk
- What game you play
- What feels comfortable
We don’t push. We don’t analyse.
We play, chat, and co-regulate, together.
7. Ongoing Support & Reviews
You can book sessions weekly or fortnightly.
We’ll check in every 6–12 weeks to reflect on how things are going, what’s working, and if anything needs adjusting.
We offer:
- Consistent 1:1 support
- Optional parent/carer updates (if everyone agrees)
- Signposting to other services if deeper help is needed
We don’t push. We don’t analyse.
We play, chat, and co-regulate, together.
Safety & Scope
We’re trained support workers, not therapists and we always work within our skillset.
You’ll never be asked to mask, perform, or “fix” yourself.
If therapy becomes a better fit, we’ll help guide you there, kindly, clearly, and without pressure.
Still Unsure? You’re allowed to say:
“Can I think about it?”
“I’m not sure yet.”
“I’m nervous.”
“Can you tell me more first?”
And we’ll always meet you with patience, respect, and real conversation.
Every great journey starts with a Side Quest.
Ready when you are.
Contact Us
Gaming support is powerful, but it’s not right for everyone.
That’s why every journey starts with a free Side Quest Check-In, a no-pressure chat via phone or WhatsApp.
Or email us at: